CHARITY SANTANA
Professional Resume
WAREHOUSE OPERATIONS & INVENTORY MANAGEMENT LEADER
Warehouse Management professional with nearly 20 years of progressive leadership experience in inventory control, loss prevention, receiving, shipping, and distribution operations. Proven ability to lead teams, improve inventory accuracy, maintain safety compliance, and support high-volume warehouse environments. Experienced in cycle counting, annual physical inventories, inventory reconciliation, KPI reporting, employee development, and operational process improvement. Fluent in English and Spanish.
CORE COMPETENCIES
Warehouse Operations • Inventory Control • Distribution • Shipping & Receiving • Loss Prevention • Inventory Audits • Cycle Counts • Team Leadership • Employee Development • KPI Reporting • Process Improvement • Safety Compliance • Forklift Operations • Bills of Lading • WMS Systems • Microsoft Excel, Word, PowerPoint & Access
PROFESSIONAL EXPERIENCE
BJ’s Wholesale Club – Watchung, NJ
Inventory Control / Loss Prevention Manager | 2010 – Present
Lead inventory control and loss prevention programs supporting a high-volume warehouse and retail operation.
Direct annual physical inventory preparation and execution while leading a team of 10+ associates.
Drive cycle count programs and inventory audits to maintain inventory accuracy and inventory integrity.
Analyze inventory variances, identify root causes, and implement corrective action plans to reduce shrink and improve accountability.
Generate inventory health reports, operational metrics, and management reporting used to support business decisions.
Review shipping documentation and bills of lading to ensure shipment accuracy and compliance.
Train, coach, and develop associates on inventory management, safety procedures, and operational best practices.
Partner with warehouse leadership and cross-functional teams to resolve inventory, receiving, and shipping issues.
Receiving & Inventory Supervisor | 2006 – 2010
Managed daily receiving, shipping, and inventory operations in a fast-paced warehouse environment.
Received, unloaded, inspected, and verified inbound shipments against purchase orders and receiving documentation.
Coordinated outbound shipments using the most efficient and cost-effective transportation methods.
Maintained warehouse records, inventory databases, shipping documentation, and operational reports.
Investigated damaged, missing, and non-conforming materials while ensuring timely resolution.
Operated forklifts and pallet jacks to safely move inventory throughout the facility.
Maintained compliance with company policies, warehouse procedures, and safety standards.
SELECTED ACHIEVEMENTS
• Nearly 20 years of warehouse, inventory, and operations leadership experience.
• Successfully led annual inventory events and inventory accuracy initiatives.
• Supervised and developed teams of 10+ associates while maintaining operational performance standards.
• Supported loss prevention initiatives focused on reducing inventory discrepancies and shrink.
• Consistently recognized for attention to detail, inventory integrity, and operational excellence.
SYSTEMS, EQUIPMENT & TECHNOLOGY
Warehouse Management Systems (WMS) • RF Scanners • Inventory Control Systems • Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Microsoft Access • Forklifts • Electric Pallet Jacks • Manual Pallet Jacks
CERTIFICATIONS
Forklift Certified (if currently active)
OSHA and Workplace Safety Training
EDUCATION
Union County College, Cranford, NJ
Business Management Studies
Kean University, Union NJ- present
Management Supply Chain & Information Management, BS
Cover letter
Dear Hiring Manager,
I am writing to express my interest in a warehouse operations, inventory control, or supply chain position with your company. I have nearly 20 years of experience in warehouse operations, inventory management, receiving, shipping, loss prevention, and team leadership. I believe my background and work experience make me a strong candidate for this role.
In my current position at BJ’s Wholesale Club, I help lead inventory control and loss prevention operations in a fast-paced warehouse and retail environment. My responsibilities include cycle counts, inventory audits, annual physical inventory, reviewing inventory variances, and helping reduce shrink. I also work with shipping documents, bills of lading, receiving issues, and inventory reports. These experiences have helped me develop strong attention to detail, problem-solving skills, and leadership abilities.
I also have experience training and coaching team members, making sure safety procedures are followed, and helping improve daily operations. I am comfortable working with WMS systems, RF scanners, forklifts, pallet jacks, and Microsoft Office programs such as Excel, Word, PowerPoint, and Access. I am also bilingual in English and Spanish, which helps me communicate with different team members and customers.
I am currently continuing my education at Kean University in Supply Chain Management, and I am excited to grow my career in this field. I would appreciate the opportunity to bring my experience, work ethic, and leadership skills to your company.
Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience can be a good fit for this position.
Sincerely,
Charity A. Santana
MY BIO
My name is Charity A. Santana. I am a college student studying business and management, and I have many years of experience working in warehouse operations, inventory control, loss prevention, customer service, and leadership. My background has taught me that professional growth does not happen all at once. It happens through responsibility, mistakes, learning, and the decision to keep improving.
In my work experience, I have had to communicate with different people, solve problems quickly, stay organized, and support a team in a fast-moving environment. These experiences have helped me understand that leadership is not only about having a title. It is also about being dependable, paying attention, helping others, and making decisions that support the whole team.
As I continue my education, I want to connect what I have learned at work with what I am learning in school. My career goals are focused on business, supply chain, inventory management, and operations. I want to keep building my skills so I can move into higher leadership roles in the future. This portfolio represents my progress as a student and as a professional who is still growing.
TESTIMONIALS
"Charity Santana is a dependable, hardworking, and professional individual who brings strong leadership, communication, and problem-solving skills to her work. She has shown the ability to manage responsibilities, support team members, and stay focused in a fast-paced environment. Charity takes pride in completing tasks correctly and continues to grow through both her work experience and education. Her dedication, reliability, and positive work ethic make her a strong candidate for future professional opportunities."
Dorian P.
"I have known Charity Santana for many years, not only as my sister but also as a hardworking and determined individual. Charity has always shown responsibility, strength, and dedication in everything she does. She balances work, school, and family while continuing to push herself toward her goals. Her experience in leadership, inventory control, and loss prevention shows her ability to stay organized, solve problems, and communicate with others in a professional way. Charity is someone who takes pride in her work and is always willing to learn and improve. I believe her strong work ethic and commitment to growth will continue to help her succeed in her career."
Sary T.
"Charity Santana has been a consistent and reliable member of our team. She brings a strong understanding of daily operations, inventory procedures, and workplace accountability. What stands out most about Charity is her ability to take ownership of her responsibilities and follow through on important tasks. She is focused, observant, and willing to step in when support is needed. Charity also understands how important it is to protect company assets while still working well with team members and customers. Her years of experience have helped her build strong judgment, patience, and leadership skills. I believe Charity has the professional background and determination needed to continue growing in business, operations, and management."
Samantha A.
CONTACT ME
WORK SAMPLES
To: Warehouse Operations and Front Door Team
From: Charity A. Santana
Date: June 10, 2026
Subject: Strengthening Team Member Exit Bag Check Procedures
The purpose of this memo is to remind the team about the importance of following the correct bag check procedure when team members leave the building. This may seem like a small daily task, but in warehouse operations and loss prevention, small steps can make a big difference. A procedure only works when everyone understands it, follows it, and takes it seriously.
In my experience, one of the biggest challenges in a busy work environment is consistency. When the store is busy, when people are rushing to leave, or when leaders are focused on other tasks, it can become easy to skip a step or assume someone else handled it. However, bag checks should not be treated as optional. They are part of maintaining a fair, safe, and accountable workplace.
The same way we are expected to follow front door procedures with members, we also need to follow clear procedures with team members. This does not mean we are accusing anyone of doing something wrong. It means we are protecting the business, protecting each other, and making sure the same standard applies to everyone. When rules are followed sometimes but not all the time, it creates confusion. It can also make team members feel that the process is unfair or based on who is working that day.
Going forward, team members should not exit the building without following the proper bag check process. If a team member has a backpack, purse, lunch bag, shopping bag, or any personal item, it should be checked according to company policy before they leave. If there is ever a question about what should be checked or who should complete the check, the team member should ask a manager or Asset Protection partner before leaving.
Supervisors and team leads also have a responsibility to help reinforce this process. A policy cannot be successful if only one person is trying to follow it. Leaders should make sure team members understand the expectation and should correct the process when it is not being followed. This should be done respectfully, but it should also be done clearly.
This procedure is important because it supports loss prevention, reduces shrink, and helps avoid misunderstandings. It also shows that our team is serious about accountability. In warehouse operations, trust is important, but trust also needs structure. A strong procedure does not remove trust; it protects it.
Thank you for helping keep our workplace professional, consistent, and responsible. When everyone follows the same process, we create a stronger team and a better work environment.
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